Free community support services guides to your store
Free Home Delivery Guide
Download this guide on running a home delivery service for your community
Free Call & Collect Guide
Download this guide on running a call & collect service for your community
FREE NHS Worker Thank you
Download this guide on offering free gifts for NHS workers
Free social distancing guide & unbranded signage
Download this comprehensive guide on social distancing inside and outside your store as well as unbranded social distancing posters to use.
Independent retailers still looking thrive through pandemic
Costcutter Southfields, Letchworth
Letchworth “They’ve only been running the store for a month but the new owners of Southfields Costcutter in Letchworth are already a big hit with local shoppers. Store owner, Fatih ‘Face’ Kilic, has seen sales increase to £48,000 a week, compared with £33,000 before and he’s confident that will only increase, thanks to the increased range and choice.”
Costcutter Saxmunden, Suffolk
“Costcutter is always happy to welcome a new store to the family but the lockdown has made it hard for some retailers to make the full switchover. For the newly joined Saxmunden Costcutter in Suffolk, the lockdown came just before it was due to have a refurbishment. Despite that being delayed, Danny Pont’s forecourt store has increased sales by 25% since he joined, all because of the popularity of the Costcutter range and Co-op Own Brand products.”
Costcutter Crankhall Lane, West Midlands
“It’s safe to safe that Shahih ‘Danny’ Ahmed, store owner of Crankhall Lane, West Midlands, is very happy about joining the Costcutter family. Since refurbishing in March, the Birmingham store has seen daily footfall triple to 1,000 customers, basket spend increase from £3.29 to £14 and weekly sales go from £5,000 to £30,000.”
How Costcutter retailers are supporting their communities with home delivery, call & collect, and NHS worker thank yous
“Before the lockdown, I used to do about half a dozen home deliveries on a Friday afternoon for older shoppers who were unable to get out and about,” says David Steele of the Bampton Costcutter in Devon. “Now we’re doing between 100 and 120 a week!” As well as a busy home delivery service, David also offers Call & Collect.
Costcutter Stithians Cornwall
Jason Burley opened his store just four years ago and recently recorded his busiest week ever, with footfall averaging being 250 a day during the week and 350 at the weekend, and an average basket spend of a very healthy £18. Having grown up in the village, Jason always has the interests of the community front of mind and expanded his home deliveries to vulnerable shoppers to c. 25 a week.
Whether it’s sponsoring local sports teams or raising money for local charities, Steve and Sonia Singh are all about looking after their shoppers and helping the local community. When the COVID-19 crisis began they were quick to support local NHS workers, leading a collection from amongst the local community that led to a donation of 20 crates filled with toiletries to various wards and units.
How Costcutter retailers are keeping their shoppers and staff safe with best practice social distancing and hygiene measures
Costcutter Crawley Down
From the moment a shopper arrives at the Crawley Down Costcutter and Shell garage, they follow a safety regime that goes above and beyond the Public Health England guidance to minimise the risks a shopper might encounter. As well as happy shoppers, daily sales tripled to £12,000, largely from new customers
Costcutters Llansantfraid and Four Crosses
As the coronavirus crisis began to take hold, Jamie Ashton took rapid steps to protect both shoppers and staff at his two forecourt stores in Powys, mid-Wales. By putting the safety of shoppers and staff first, and with the ability for customers to complete full shop, he has seen many new faces become regular users of his stores.
For the Costcutter in Dunnington, North Yorkshire, the lockdown came at a strange time: just as they started a full store refurbishment. However, their pop-up store kept the community served at a difficult time, and the new store is now meeting the needs of all shoppers. It’s been an opportunity to showcase the refurbished shop and to make a good impression with great customer service.