Retail Support

Support from a team of experts

Whichever retail package you choose you benefit from the support of a team of experts. We offer you your own dedicated Business Development Manager (BDM); this role is a pivotal part of our offering to you. Your BDM will work with you to understand your business priorities; helping you plan and manage the way you want to run your store. Your BDM is there every step of the way, with advice on ranging, marketing, store design, space planning and help you to understand where you can differentiate in your local area by supporting you with regular competitor analysis.

The relationships our BDMs have with retailers really set us apart from other Symbol Groups, a true business partnership for the benefit of all. Although we offer a fully supportive BDM option, we understand it is not right for all of our retailers and if you would prefer a ‘hands off’ approach we can offer you support purely via our contact centre, the choice is yours!

In addition to your BDM, our bespoke store development service and head office teams are all on hand to work with you to grow your business. We are keen to develop a relationship with you and look forward to working together in a mutually beneficial partnership.

  • Our store development experts provide a bespoke service including free space planning, store design and space optimisation
  • Responsive customer service when you need it, via phone, email or our online portal
  • Our handy ‘Made Easy’ guides help you to capitalise on key events, categories and occasions
  • Our National Retail Board works with the central business teams to help develop the direction and offer of the business, whilst also providing invaluable feedback from our retailers

Retail Support

Flexibility and a tailored package – agreed with you!

We know your independence is important to you and we want to help you make the most of your business, that’s why we are flexible and work with you to agree the retail package that works for you.

  • Run your store your way, whilst benefiting from support and expertise to grow your business
  • We can build packages to meet all retailer needs, from large to small stores, single store operators to multi-site groups
  • Benefit from our scale and access a range of business services at preferential costs
 

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